As with any profession, things are always changing in dentistry. To be able to keep up, you must elevate your leadership skills to be a super leader. Here are some points to focus on to hone those skills.
In order to lead others, you must be aware of your own strengths and weaknesses. Remember that no one is perfect, including those who lead, and you. Super leaders do not try to take over everything, but instead, know how to use their strengths and the strengths of the people around them to maximize results. Pay attention to your own behavior, noting especially your interactions with others. Analyze your emotional intelligence in order to understand how your moods can influence not just your team, but your patients.
As the leader, it is your job to maintain focus for the team. If you lose track of your goals, everyone else will, too. Make sure everyone on the team is aware of those goals and why they’re in place. With every decision made for the practice, think about how it aligns with your purpose.
To go along with this point, make sure that every team member knows the main focus of their individual job. Whether you want to emphasize customer service, productivity, cleanliness, or another aspect of the office, making your goals clear to your team members minimizes miscommunication and inefficiency. It also keeps relationships positive and productive.
Confrontation might be difficult for you, but it’s a necessary part of being a leader. If there is an aspect of a team member’s performance that needs improvement, it’s important that you address the issue rather than withholding feedback in order to avoid hurting feelings. Relationships need to be built on a foundation of respect and appreciation so that, when you need to give criticism, it can be taken constructively instead of personally; everyone in the office understands that they are working toward the same goal, and helping one another towards that goal. If a patient has a problem, be sure to listen to their concerns and respond thoughtfully and respectfully.
On the other hand, you should be careful not to micromanage. Always finding fault does not create a healthy work environment because no one can or should try to do their job with someone breathing down their neck. Making the goals clear and giving occasional feedback as it is needed should be sufficient to keep the office running smoothly.
There is always room for improvement in your customer service, in regards to both the external customer of the patient and the internal customer of your team members. Be willing to look for and react to feedback from both. Conduct a survey at least every other year to look for possible areas of improvement and solutions from patients and your team.